Home Support Service

Contact: Videlle Hamlet

Bassetlaw Action Centre
Canal Street
RETFORD
DN22 6EZ
Telephone: 01777 709650

Email: vhamlet@actioncentre.org.uk 

Leaflet: To download the Home Support Service leaflet please click here

What is the Home Support Service

The Home Support Service offers fully insured, DBS checked caring staff to undertake the following:

  • General housework
  • Laundry/Ironing
  • Shopping
  • Prescription collection
  • Medication prompts
  • Sitting service
  • Light meal preparation
  • Accompanied shopping and social visits

The service is available across Bassetlaw.

Please note: The service does not offer personal care.

To make an enquiry or referral to the scheme

Please contact the Home Support Co-ordinator at Bassetlaw Action Centre.

What happens next

Each client will receive a home visit to establish their individual needs and agree a tailored support package. Visits must be booked in advance and can be made on a weekly, fortnightly or monthly basis. Occasional one off visits can also be arranged in advance.

Your Home Support Worker

Our Home Support Workers have a wide experience of working in the community.

Wherever possible clients will have the same Home Support Worker for each visit.

Costs

Hourly Rates Apply – Minimum service is 1 hour

  • Standard Rate – £14.00 Per Hour
  • Additional 1/2 hours charged at £7.00
  • Mileage travelled on behalf of the client will be charged at 45 pence per mile

Other rates apply for Weekends, Bank Holidays and Nights:

  • Weekends £15.00 per hour
  • Bank Holidays £28.00 per hour
  • Nights £16.00 per hour

Please note: 24 hours notice is required for cancelled visits or a cancellation fee will apply.

Payments

Payment can be made via:

  • Card over the phone
  • Cheque directly to the worker or by post
  • Monthly invoice – payment by BACS
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